Making banking simpler my foot!

On Saturday, I took my helper, who is a Lesotho National to the Bellaire branch in North riding to open up a new account. We were told that we needed, amongst other things, a letter where I confirm that she works for me. I bought pen and paper and wrote the letter as we could not go back home to type this. The consultant, An***eti Baloyi, asked me why the letter was not typed and couldn't explain what was wrong with a hand written version. Basically very rude and just complicating the process. My helper and I had to go home again without opening the account. You say you make banking simpler how is demanding a typed letter without an explanation making banking simpler??? What happens in the case where I don't have access to a computer??? I must incur the costs of an internet cafe??? We happened to have left my helpers passport at the branch, it has been a mission to get their phone number! I called the customer care line and I still couldn't get It! Once again how is this making banking simpler??? This is ridiculous! With the worst service!