MAKING AS IF I WITHDREW MY OWN MONEY AND NOW WANT A REFUND. I'M THE *****

Still waiting for Capitec to get a Manager to call me about my R2850 that was ****** out of my account. They refuse to refund my money back. Card was swallowed at an Absa atm and cash money was withdrawn. Left me with a R50 in my account. Now they r making as if I withdrew my own money and want to claim a refund. Really?