Make us feel welcome

I did not have one paper when she had to help me and she said \unfortunately we cannot help you\".How much do smiles go for these days?Body language is important when dealing with clients and if you are going to sit there with a stern face as if you are doing clients favours,I do not see many coming to you.I certainly hope your salary is not commission based.I was happy because we were welcomed outside the bank,although she still was not smiling only to be sent away like I went there to bother her.If she had said \"you can print it and come back because we are unable to proceed without it\"- it would have told me she wants to help."