Make preference for pregnant women and the elderly.

The worst service ever, firstly, they don't have a preference for pregnant and elderly people. I am pregnant and my mom is a pensioner we had to wait on the queue, just to be told that we can't enter the bank together, which I did not understand because we went to Nedbank and did not wait on the queue, and when we were inside the bank we were assisted together. Two of the bank personnel came outside to ask people why they were there on the queue for but failed to inform us that we were not going to be assisted together. Even when we told the manager, she did not even bother assisting us.

For some reason my people like banking with Capitec, which I don't understand, the queues are always long and the bank stuff is rude, especially the front desk. And our intention was to close the account and transfer the money to another bank.

Customers are very important.