Make me understand

<p>I'm trying to apply for car finance and they come back advise me that my loan with you guys is in arears, yet you debited me on time end of November I try and pay for somethings on the 15th and I'm being told I have insufficent funds, I check and you have without my cosent went into my account and debited me on the 15th of Dec whereas the agreed upon date is the last day of the month I call FNB to get this reveresed as you've done this before and they tell me they can't I figure okay it's fine December is up to date then I'll just expalin this mess to the dealership and hopefully we can proceed. </p> <p> </p> <p>But no Capitec has to make sure that my Dec ends with a bang I check and see on the app and online that there is another debit for the 25th, now tell me how the hell am I in arears if you've debited me end of November then again mid Dec which in my books is ***** as thats not what we agreed on then again you want to debit me on the 24th Dec are you serious right now. Who gave you permission to debit me on the 15th, now I have to put my car appliction on hold becuse apperantly there's was two months were you guys debited me incorrectly and I reversed the debits. Firstly your agents **** to me then you debited me incorrectly now you want to debit me two times in one month and have put my account in arrears whereas I've been paying on time now I have a bad name becuase of your mistakes. To make matters worse you don't even care becuase I logged this last week with Capitec and I didn't recieve feedback I again today logged it and only now did I get a ref. ********** 8. It's really sad really then you got the nerve to ask me to switch back to capitec when you dont provide any transparency about your dealings and clearly dont care about your customers as I've waited now 3 days just to get a ref number and you going to tell me i have to wait another 3 days for one of you agents to lie to me again.</p>