FA
Farouk A
1 reviews | Active since Mar 2009
14 Aug 2021, 11:56
Main stream banks don’t messs clients around like this
I went to go fill my tank using my credit card and the one transaction was supposed to reverse and is still appearing on my bank account. I have been messed around between your call centre and the fill station and still no resolution. I spent over an hour with each agent and was spun a different story by each. I am ****ed off as I cannot get my money reversed and the fill station owner said only one transaction went into their account.
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Replies (3)
Capitec Bank's replyOfficial
14 Aug 2021, 11:57Good day Farouk
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply14 Aug 2021, 11:57
Official
Good day Farouk
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
FA
Farouk A's updateReviewer Update
17 Aug 2021, 08:52Seems like Capitec just rep**** to show they are working on the matter, however no contact was made and no resolution still. Ridiculous isn’t it????
FA
Farouk A's update17 Aug 2021, 08:52
Reviewer Update
Seems like Capitec just rep**** to show they are working on the matter, however no contact was made and no resolution still. Ridiculous isn’t it????
FA
Farouk A's updateReviewer Update
18 Aug 2021, 19:12I am going to the Ombudsman if I have not received a call from Capitec by 10am tomorrow morning. They are flippen useless when it comes to after sales care.
FA
Farouk A's update18 Aug 2021, 19:12
Reviewer Update
I am going to the Ombudsman if I have not received a call from Capitec by 10am tomorrow morning. They are flippen useless when it comes to after sales care.