Made to feel small due to a personal loan

I’ve never been so humiliated like this before by a Capitec branch manager at Dobsonville Capitec. The lady goes by the name of Buyiswa and I went there to simply ask for a Freeze to be removed on my account mind you I was there to do the same thing in December. I was called a ****, crazy and told that it’s not like I have millions, I even have a personal loan with the bank when I told them that I am not leaving without them dealing with the soft freeze, when I asked to speak to the regional manager, I was told that would never happen instead I must call the customer line or go and complain at hellopeter. So I had to wait while being left alone in a desk like I am a maniac or being difficult. If this is really the kind of training that Capitec provides to their managers then I must say it’s horrible.