Made to feel like *******

<p>So I see, hear and read a lot of adverts and people telling me that capitec is different, they are for the clients, they are flexible and ice cream and cake.</p> <p>BUT</p> <p>After today I am not so sure of this.</p> <p>Its good and all when we get educated about all the benefits and ways to save money when using capitec but when the different ways do not work what then?</p> <p>After trying to deposit money into an ATM in hatfield I asked "consultant 2" (since we do not wear name tags here) about what the implications are to me, Obviously I will pay the charge for choosing to deposit inside, I did not really mind this but what really grated my gears was how it was explained to me. Consultant 2 looks at her friend and says "You know it is very interesting how customers never wanted to use the ATM but now we get told about how they are charged more for not using the ATM" ok cool I ignore the sarcasm in the exchange and I then ask, why is it that I should pay a bit more because it is not really my fault that the ATM is not working, to which I get then why do you not go to Menlyn and a lot of other jibber jabber. </p> <p> </p> <p>As I said i did not really mind about the charges, I am for treating clients with respect it is not my fault that you have had a bad day I come in with my struggles and my dillemas and to made to feel like I made a bad decision coming to the Bank on that day is really sad. Perhaps I did make a bad decision joining capitec who knows?</p> <p> </p> <p>When reflect on the issue I remember working at another bank and facing the same issue we dealt with it by simply aknowledging to the customers that there is a problem but please go to such a teller tell them about the problem and you will get a discount on pricing, ofcourse you will get those people that will complain and be a handful, but at the end of the day, when you went to apply for a job to work in that workplace nobody had a gun against your head forcing you to apply for the job.</p> <p> </p> <p>Treat your clients right and the rest becomes easy.</p>