MT
Motlatsi T
1 reviews | Active since Mar 2018
04 Feb 2020, 10:47
Made me look like a fool
On Saturday i went to the Capitec bank in Kempton Square the agent shouted at me telling me that we are making noise while assisting other client in his desk treating me like a small child worse telling me to shusssssssss in front of everyone. that was so embarrassing for Capitec as i know them as professional and welcoming
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Replies (2)
Capitec Bank's replyOfficial
04 Feb 2020, 14:50I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply04 Feb 2020, 14:50
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
12 Feb 2020, 14:45Good day Motlatsi T
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Capitec Bank's reply12 Feb 2020, 14:45
Official
Good day Motlatsi T
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank