machine swallowed my funeral money

today i had a incident at the Capitec Chris Hani Mall in Vosloorus where by 10000 cash was suppose to be deposited in my account and as usual the machine went off and the ATM swallowed 8700 in cash and only 1300 was let on the machine, that money was suppose to be used for a funeral that is suppose to happen on Saturday, so if Capitec is telling me i have to wait 48 hours for their investigating team to do their Job does that mean i must postpone the funeral ? Capitec is aware that their machines have a problem when it comes to deposit why do they not close the deposit service because this is not the 1st time i am experiencing this when it comes to deposits and also the response is if they did not get the money there is nothing they can do, that is a very unfair statement , sort out issues immediately when it happens and stop giving you customers excuses, from 9:35 when this happed it is now 1;30 and i still do not have answers.