Machine swallowed card/Capitec didnt close it

Our Assistant Phindile Kubheka was in Midrand at a Capitec ATM when her card was swallowed by the machine. she immediately phoned Capitec to alert them about the problem and asked them to STOP the card and not allow any transactions to proceed. <br> <br> She went to the branch and she was asked for proof of address and identification documents which she had to go home and fetch. she went home to fetch the documents and returned to the bank. when she arrived they told her she had a balance of R67.00 left in her account. <br> <br> The Capitec staff whom she alerted immediately after her card was swallowed did not STOP the card and now her money has been taken from her account.<br> <br> Capitec is VERY IRRESPONSIBLE and you have cost this Lady her whole salary. she was planning a trip for her children and now she cannot go due to this. <br> Capitec allowed for her to be ****med out of her whole salary. DISGRACEFUL!<br> <br> GIVE BACK HER MONEY!