M Surname Changed Not my ID number

I have been trying to open an account with capitec for almost a year now and have not been able to. First I was told I already have an existing account and I do not. Then I was told that the account they have on the system has a different surname.. Understandible I got married. I then had to bring in my Marriage certificate, I did that and then I was told the ID numbers dont match?. Mind you I hve been to the woodmead branch, eastgate branch and this past saturday I was at the rosebank branch with all my documents, A copy of my old ID, my SA passport with my ****en surname, my marriage certificate, and my new ID and still I could not open the account, instead the staff began to interogate my documents as though I had forged them and asked stupid questions about the fact that my Id says born in Zambia and if I have other documents from Zambia??? Then I was told that I need an afidavit from the police and they need to verify my documents? After all that I still have no Account, I Would rather pay 200 in bank charges then EVER EVER use capitec. Worst of all there was another Indian lady experiencing the Exact same issue in the Branch!