MM
M M

1 reviews | Active since Aug 2022

25 Aug 2022, 18:40

M

A client from capitec contact me and said she erroneously paid R150 in my account. I wondered where she got my number so after a few days an agent from capitec phoned me and explained so I was happy but I said u can't see the money reflecting in my account so he said it's because it's on hold and I gave my consent to reverse the money because I don't have time. So next thing the R150 was deducted from my PERSONAL money which I left in te account because I'll be needing it the next day. It's just R55 but I'm not employed and need it for petrol. Now on my statement is still R112 outstanding to pay another person the R150 but it's deducted from my PERSONAL money!!!!! The agent said that her money was on hold and if I give my consent the money will be released and reversed. SO what happened to the amount that was on hold????? I want my R53 BACK!!!!!!!! My balance is now -R112!!!!!!!! I'm FURIOUS!!!!

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Replies (1)
Capitec Bank
Capitec Bank's reply25 Aug 2022, 18:43
Official
Good day M 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank