RA
Robyn A

1 reviews | Active since Mar 2016

13 Dec 2020, 14:32

LYING *******

So in Oct, the 29th if I'm not mistaken, I sent someone a cash send of R500. Unfortunately the guy could only get R300 out of it. So I came into contact with Capitec on the 9th of Nov asking them to please help me get the remaining R200 back into my account. The last communication I got from them was on the 27th of Nov when Reon Schlosz so kindly reminded me it can take up to 30 days for these things to be sorted. But yet the lady from customer care yesterday told me 7 - 14 working days.... Either way, tge 30 days are up and Reon Schlosz STILL hasn't responded even though I've sent 3 lovely emails to him since the 11th of Dec.

So thank you Capitec, for once again showing me what lying, thieving assholes you are.

0
Replies (4)
Capitec Bank
Capitec Bank's reply13 Dec 2020, 17:03
Official
Good day Robyn

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank
RA
Robyn A's update14 Dec 2020, 12:16
Reviewer Update
I don't want to be contacted.
I just want my money back in my account, that's it. And I still don't have an answer as to why yous are dragging ass on this. I've waited long enough.
RA
Robyn A's update15 Dec 2020, 19:17
Reviewer Update
So I get a response claiming the following :
"Kindly be advised I have just received feedback. Our interbank department has advised that we are awaiting a partial payment from the external bank. Once these funds are received, it will then be deposited into the account of the person whom sent the funds initially. Once this has been done, I will provide feedback."

My reply to this is :

Please can my money be paid over now. The fact that yous are waiting for the payment from them is actually not my problem. Any normal business has a float or 'kitty' which they would pay clients with and the external payment would then be placed back into the float.
Its business 101.

RA
Robyn A's update15 Dec 2020, 19:19
Reviewer Update
I am GATVOL OF WAITING.
Why the **** am I waiting for my own ****en money?? I want my ****en money paid in NOW!