MJ
Megan J
1 reviews | Active since Nov 2019
25 May 2020, 15:11
Lying lazy employees and Horrible customer service .
If I could rate 0 I would. The customer service line is terrible Employees are lazy. A customer service advisor called rushni is too lazy to do her job. I called to have my Capitec Banking app activated as I went into store to open an account with Capitec and it was suppose to be activated but I was **** to, but according to the employees you have to go into store. I took screenshots of Capitec website and apparently they are supposed to help with all this kinds of things over the phone.
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Replies (1)Capitec Bank's replyOfficial
25 May 2020, 15:52I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply25 May 2020, 15:52
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
