lying insurance company

Item: Capitec Bank
Rating: 1
Author: sibongile N

I submitted a death claim yesterday at isipingo branch. they told me to wait for 4 hours. until today I'm still waiting for the claim pay out. My grandson has passed away and Capitec is not willing to help. I'm so dissapointed in Capitec

Helpful (0)

Replies (4)

Capitec Bank's replyOfficial

13 Dec 2019, 08:31

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply13 Dec 2019, 08:31

Official

Capitec Bank's replyOfficial

13 Dec 2019, 10:25

Hi Sibongile

As per our telephonic conversation, you claim has been sent to our insurer for validation. We will liaise with you as soon as feedback becomes available.
We apologise for the inconvenience caused.

Kind regards
Capitec Bank

Capitec Bank's reply13 Dec 2019, 10:25

Official

sibongile N's updateReviewer Update

13 Dec 2019, 10:28

thanks for the reply but I don't know if I can trust you or rely on Capitec funeral cover again. But atleast you are saying something. but I'm disapointed

sibongile N's update13 Dec 2019, 10:28

Reviewer Update

thanks for the reply but I don't know if I can trust you or rely on Capitec funeral cover again. But atleast you are saying something. but I'm disapointed

Capitec Bank's replyOfficial

20 Jan 2020, 14:25

Good day

As per our telephone conversation, the necessary feedback was provided.

Kind regards

Complaint Management

Capitec Bank

Capitec Bank's reply20 Jan 2020, 14:25

Official

Good day

As per our telephone conversation, the necessary feedback was provided.

Kind regards

Complaint Management

Capitec Bank