LUYANDA THE RUDE CONSULTANT

Called in today and spoke to Luyanda about a query and she was unwelcoming from the beginning of the call it was as if she’s doing me some sort of a favor and yet I’m a customer of the bank as someone who works for customer support I know how a client needs to be treated when answering with yes she answered with “mhmm” instead of a clear yes at some point the line was breaking I then told her about it her response was “my line is fine fix your line” who the hell does she think she is to address me in such a manner I’m livid when she was supposed to transfer the call so I can rate her service she stayed on the line and didn’t hang up so I don’t get to got to rate her service this is unprofessional and absurd I’m now thinking of changing banks because there’s no way I’m going to have my money with a bank that has no respect for me I’m utterly disgusted and disappointed in the manner Capitec carries itself (yes Capitec since she’s representing you guys)