Lukhanyo gets paid for nothing

I just logged a complaint on the 5th of December and here I am again with another issue. I was told that the unlimited debit order was stopped as I had canceled with them in September 2025 this year, I was still debited I couldn't go to the bank as I was not in the right state of mind my husband passed away on the 21 august 2025 October I was debited November was debited I spoke with calino who reversed the November payment charged me R30 and advised it won't happen again, and today my brother deposited R200 on my account for bread and here again the debit goes off, I had a chat with lukhanyo who basically told me that I have no control of what happens on my account I must either get incontact with the unlimited again or go into a branch. How many times do I have to contact the unlimited how many times must I tell the consultants at capitec I have canceled and yet still money goes of my account if u add it up September October December that's like R621 that can be used for something else like a meal for my kids supper as I am suffering since the loss of my husband when is this going to stop lukhanyo advised that I now close this account and open a new 1 who has time to go and do all this, is your consultants paying my taxi fare something that I can't afford right now it Xmas what Xmas are my kids going to have who is going to give back my money R621 is alot to me and yet the lukhanyo wants to speak to me like I am nothing cos it's just R207 this is ridiculous I will be telling everyone about this and if I change my account it won't be with capitec ever again this is too stressful now having to fight for my own money