Lucy at Parkview - very rude.

I experienced exceptionally poor service from Lucy at the Parkview Shopping Centre in Pretoria when requesting an explanation on how premiums are paid on Capitec funeral covers. I ended up walking out due to her Inability to explain whether my premiums are paid in arrears or advance and why my policy shows are being inarrears as a result of changing my debit order Date. Exceptionally *********** and rude! From the beginning of our interaction I asked her to not be impatient with me. The engagement ended in her laughing in my face when asking a simple insurance question.

Please can someone who is able to properly assist contact me.