Lucky Machika

I have policies with capitec and made a claim for a funeral of my late mother and they paid half of what was suppose to be paid and what makes me sick is I have to follow up on the every time so I can. Get answer and the worse is we made claims with same documents yet the other was paid in full and the other there was just no good respond to it so I've been calling the company and I get no answer My name is Lucky and I wish they can do their things right