Loyal dissatisfied customer

<p>I have been waiting since Friday morning to get a settlement letter! I have called yesterday and got through to a rude agent who told me to wait as they are still within TAT. I called today and all i can be told is that its been sent to the department that can assist. How long does it take to generate a settlement letter? Very bad service to a loyal customer who by the way did not skip a single installment! I will never do business with this bank again!</p>