Lowest level of SERVICE

I just came back from Capitec Menlyn Mall Branch and guess what I got the worst stinking attitude from the consultants at the door. I went there to FICA my account she said to me they need ID and proof of address. I gave her two documents cos I did not know which one was gonna be acceptable. One was my bond letter from Bank and the other one was monthly statement from the school for a child. She looked at them and said they are both not acceptable and it was like she is not dealing with a client. I used that very same statement to FICA my accounts with another bank and I work for the one of the four major banks and I know what is acceptable and what is not. The way she as assisting it was like they used to dealing with lower class people and they used to giving them this attitude. Being a consultant or whatever does not mean you own the world and treat people like trash. being at the bank to seek assistance does not mean you are stupid. JUST DO ME me a FAVOR and close that account and i will make sure that everyone close to me close their accounts too with Capitec due to the service received there. This is not a first time...