Lowest bank standards every

I called Capitec for the third time to make an arrangement with them as they never stick to the amount I tell them to debit me. The consultant from the collections department captured my arrangement and I advised them this time before any debit order goes off, I would like the arrangement made in writing. They "do not have an email facility" to send me the document immediately and told me it will be sent in the post. I advised the lady I would like it immediately as they keep telling me that and debit me the incorrect amount. She then advised me to go to any Capitec branch and they will be able to provide me with the document immediately. I went into the branch today and wasted my morning as no one even knows what an arrangement letter is??? they are the first bank i have ever contacted who have given me a hard time and still dont ever debit me the agreed amount. I spoke to Linah from the collections department who had such an attitude and who's manager Nolusese was unable to assist me when I had to take my morning off to go to a branch. I refuse to wait 2 weeks for an arrangement letter just for them to debit me yet again an incorrect amount on Friday. This is my complaint in writing, if I do not get my arrangement letter this morning, I will go to the ombudsman. If you wanna be a bank, and on the levels of the other banks, get with the program, upgrade your systems, and work on there level, or dont try banking at all. I keep disputing my debits because you guys dont listen and dont understand a simple request for an arrangement letter immediately, if you cant do that? how are you able to handle anyones finances????