Low quality products for clients

So my chip in my card stopped working, I go into the branch and they say I must pay for the faulty card. I call the call centre and was rudely advised that when I got the card it was working. I advised that the card is faulty and it's only fair that it be replaced at no cost to myself. If I lost the card I would have gladly paid. Capitec is willing to lose a client over a R60 card. I will of course make it my mission to inform each and every capitec client as well as potential clients about the appaling service I received from capitec. I will not pay for that card I will rather take my salary to another bank