LOW COST FEES EQUATES TO HIGHER RISKS, OUR MONEY IS NOT SAFE WITH CAPITEC BANK

On the 19th November 2025 I did an external transfer of R8000 to my Standard bank account from Capitec Bank. The money never reached my Standard Bank account, to date Capitec Bank has been unable to assist, whenever I call client services I am told to hold, or the query has been escalated, the appauling attitude displayed by the consultants, particularly Khanyisa and Ofentse from client services leaves much to be desired. When you request to speak to their team leader, the line cuts off. @Capitec Bank, I will be directing this to the Ombudsman for assistance. Our hard earned money is not SAFE, it appears the LOW COST FEES EQUATES TO RISK, YOUR SYSTEM IS A LET DOWN. MY REFERENCE NUMBER FOR MY QUERY IS ***, Should you wish to assist with MY MONEY