LN
Lalitha N

1 reviews | Active since Mar 2021

29 Nov 2022, 18:16

Low bank fees,low service delivery

********** charges on my acc, when I contacted capitec call center they said they can't do anything about it. They advised me to stop the card and get a new one, which I did. A week later ********** charges from the same company (planoodle.com,I searched online and seems they hack many peoples accounts). Still capitec could so absolutely nothing about it,they actually told me that I need to contact the company and tell them to stop debiting my acc,like a ******* is gonna go "oh yes, sure I'll stop ******** you cos you asked so nicely ". I closed the acc,which took about 2 hours to do. Going back to Absa. Might be more expensive but peace of mind is worth it

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Replies (1)
Capitec Bank
Capitec Bank's reply29 Nov 2022, 19:36
Official
 Good day Lalitha

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank