TM
Tshepiso M
1 reviews | Active since Jul 2020
16 Nov 2022, 12:33
lousy service
So after being sent from pillar to post regarding my issue capitec tells me i would be refunded or have the transaction reversed. What's worse is that it took place at a Caiptec Atm at their branch. There's footage of the perpetrator withdrawing cash. This is a useless bank on all levels nje. I regret even banking with them
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Replies (2)
Capitec Bank's replyOfficial
16 Nov 2022, 12:37Good day Tshepiso
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply16 Nov 2022, 12:37
Official
Good day Tshepiso
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
TM
Tshepiso M's updateReviewer Update
16 Nov 2022, 13:21This is just a PR stunt. U don't care as an institution especially when complainants are black u are hell bent on giving them unsatisfactory service. 10 people I'm close to have lost cash and are banking with Capitec and all including me got a half cooked apology followed by a message telling them they won't get their money back
TM
Tshepiso M's update16 Nov 2022, 13:21
Reviewer Update
This is just a PR stunt. U don't care as an institution especially when complainants are black u are hell bent on giving them unsatisfactory service. 10 people I'm close to have lost cash and are banking with Capitec and all including me got a half cooked apology followed by a message telling them they won't get their money back