Lousy service
Terribly disappointing lack of service from Capitec Merchant Support in Durban. I app**** for a merchant device and was told I would be contacted wihin 24-48 hours. No such call was made. After following up with the headoffice, I was put through to the local rep, only to have the call get cut. After a second call, and being transferred to the same rep, I was informed that they were out of stock. Had said rep called as expected, I would have made alternate plans to obtain the device as I needed it urgently for a looming market for the December period. Capitec clearly does not value small business clients.
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Replies (2)
Capitec Bank's replyOfficial
09 Nov 2022, 15:02Good day Jihaan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Capitec Bank's reply09 Nov 2022, 15:02
Official
Good day Jihaan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
's updateReviewer Update
02 Dec 2022, 11:17To Unathi and Capitec Bank,
Thank you very much to respondind to my complaint with the utmost professionalism and for going out of your way to make things right.
We have received the card machine in good time for next our market and this proves that you do in fact value your small business clients. Added to this is the wonderfully streamlined process to open a new account at Capitec. Makes banking such a great pleasure.
Thank you very much to respondind to my complaint with the utmost professionalism and for going out of your way to make things right.
We have received the card machine in good time for next our market and this proves that you do in fact value your small business clients. Added to this is the wonderfully streamlined process to open a new account at Capitec. Makes banking such a great pleasure.
's update02 Dec 2022, 11:17
Reviewer Update
To Unathi and Capitec Bank,
Thank you very much to respondind to my complaint with the utmost professionalism and for going out of your way to make things right.
We have received the card machine in good time for next our market and this proves that you do in fact value your small business clients. Added to this is the wonderfully streamlined process to open a new account at Capitec. Makes banking such a great pleasure.
Thank you very much to respondind to my complaint with the utmost professionalism and for going out of your way to make things right.
We have received the card machine in good time for next our market and this proves that you do in fact value your small business clients. Added to this is the wonderfully streamlined process to open a new account at Capitec. Makes banking such a great pleasure.