Lousy customer Service

Capitec bank don't even deserve 1 star, as they are ridiculously *********** and their system. Their app can't recall a transaction if you payed a beneficiary on their correct number that is not linked to their account, I don't understand why are they having that option to pay someone using their cell phone number instead of their Acc. Now that I payed someone on thier correct number that is not linked to their account. I must now go to court and open up a civil claim.

Because my friend doesn't have an email address that is registered with capitec for them to contact him however they have access to my account and detail of the number I used to pay him.

Sorry we are not allowed to make contact. Best option is court. Capitec bears no responsibility for your money once you've sign up with them.