Louis

I was very excited to get the new black card from capitec. But after 3 months the card number on the rear is completely faded and now my card is useless for making payments.

I called customer services at capitec and was very politely informed that they cannot help me due to lack of access to that information.

I was also informed that the only solution the problem was to get a new card....TO MY OWN EXPENSE!!! WHAT????

My card still works perfect at the atms and in supermarkets etc....why in the blue moon must i as a customer carry the cost of a new card while it was badly manufactured???

It is not the R70 that infuriate me...It is the PRINCIPLE...!!!

I am seriously considering cancelling my account and other people like me who had the same experience should also do that because this is ****************!!!

NOT FAIR CAPITEC...SHAME ON YOU!!!