LOTTO WINNINGS NOT PAID

I bought a R50.00 Lotto ticket on 31/7/2022 for the 3/8/2022 draw on the Capitec Banking App. I won R50.00 on that draw. My winnings were not paid into my account on 4/8/2022. I have made numerous calls to their so-called Client Care Centre, and spoken to numerous consultants, and their Team Leader to no avail. I subsequently phoned Ithuba to enquire how this could be resolved. Ithuba categorically told me they cannot assist as I purchased the ticket at Capitec. This morning I received a call from Lwazi (one of their consultants), telling me Capitec cannot help, and that I should contact Ithuba. I have never seen such belligerence, total disregard of a client, and downright arrogance from a service provider in my lifetime. To date my worst banking experience ever!!!