Lotto service not satisfactorily

I called Capitec's customer care line on 17 August 2022 and shared my issue regarding the lottery service they provide. Got a reference nr ***3 to date I have yet to receive any form of contact from Capitec. My issue is that if you provide a service do it to the full extent and research how others have been doing it!. I bought ticket valid for 9 draws however I was unable to view the ticket in my history as it was taken down before it reached 8 draws needless to say that I couldn't check if I had won anything as there was no ticket. Also Capitec does not advise you of you have won you have to check your tickets every time. Go learn from FNB as they sent you messages to say that you have won even if it's just R5 you get your message and also they advise you by when you will receive a payment So Capitec how long will I have to wait this time. In my opinion you can cancel the Lotto service as it is unsatisfactory and does not make thing easy for the consumer. Oh by the way I won very little money from the Powerball (not even R20) and have yet to receive it.