Lotto ****

I am so disappointment with the service that I have received from Capitec Social Media team, who ever that was assisting me was so rude and unprofessional she/he refused to give his name. I played daily lotto on 07 September and my winnings were not deposited so sent a message on Facebook I was advised to contact ithuba for assistance as Lotto is not the Capitec product, so I asked why do I need to contact Ithuba. I dont understand why do I need to contact Ithuba because I played using Capitec channel and the rules states that if I win an amount less thn R249999.00 Capitec will automatically deposit the winnings into my account. Why do I need to contact Ithuba ke cause the amount is less thn R249999.00.