HM
Helena M

1 reviews | Active since Apr 2026

24 Apr 2026, 13:52

Lotto Feature Missing Bonus Ball Option

I’ve been using the Capitec Bank app for a while now, but I’m really frustrated with the Lotto section. There’s no option to select the bonus ball. In Lotto, you’re supposed to choose 7 numbers, but the app only allows you to pick 6. This makes it impossible to play the full game properly. Please fix this issue or update the app to include the bonus ball option.

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Replies (1)
Capitec Bank
Capitec Bank's reply24 Apr 2026, 16:29
Official
Good day Helena, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards, Capitec Bank