Lottery payouts are not paid

Capitec is not paying out lottery winnings, happened to me and to my husband. When you contact them, they saying go deal with the National Lottery office. Sorry Capitec, but I think you should answer for this, not only you promoting this service on your app but you also taking charges when lottery ticket is purchased. And evidently we are not the only ones that are getting ****med by your app. So please pay the money and then you deal with the National Lottery yourself where and what must be fixed with your app.