1 reviews | Active since Jun 2016
lot of excuses and *********** consulant
<p>I just recently open account with capitec so the consulant show me some investment opportunity and I found my self interested so I decide to ask some to give me money and the payment was made on the 3 of March 2017 the money immediately reflect on my balance but not on the available balance so on the 5 of much i decided to go to branch at life style mall in centurion to inquire about that.</p> <p> </p> <p> The consulant that I found there she told me the reason the money it's not reflecting it's because i should wait for 3 says becance the money was sent from another bank .</p> <p> </p> <p>3 days passes the money it's not reflecting I went back on tuesaday the 07 march and she told me that they don't include weekends so I should come back on Friday. I want there again on Friday she told me that I should wait for 8 working days because the deposit it's more than R 15000.</p> <p> </p> <p> 8 days pases the money it's not reflecting on the available balance so I decide to change the branch I want to boulder in midrand . The consultant that I got there she called the hadoffice and she was informed that I should get a proof of payment. So today I called the head office my self and I have been told the same thing, so ask the person who made a deposit in my account to sent the proof of payment , the person called his bank and ask the proof of payment to be sent via email and the proof was sent and he forward the proof to me I sent the proof to the head office. </p> <p> </p> <p>The consulant at head office she didn't give me call to say that they have receive a proof of payment until I call again ask to speak to neo guess what she told me that yes they did receive a proof of payment that I sent but it's not good enough I should as the person who deposited the money in account to go to the branch and get the latter from them that need to be staped and sign by a consultant from the bank . </p> <p> </p> <p>Now I'm suffering about my money im not getting anywere . I'm just waisting my time , airtime and petrol . Now I'm no longer interested in any off you investment of yours so just return the money where it comes from because the person that deposited the money his getting irreted by this. Now the money should be making interest but it's been hold for nothing </p>
I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day
I tried to contact you to no avail. I have sent you an email to your email address.
I trust that your issue is now resolved.
Pheliwe Baartman
Complaint Management
Capitec Bank
Good day
I tried to contact you to no avail. I have sent you an email to your email address.
I trust that your issue is now resolved.
Pheliwe Baartman
Complaint Management
Capitec Bank
