1 reviews | Active since Jan 2017
Lost wallet inside the branch and told there is no cameras in the branches
<p>Iam so dissapointed, yesterday i went to make a credit card and it was approved, i tried to withdraw money from the card but experienced some problems, and i had to go back inside the branch 3 times, the last time i went in they eventually increased my limit. while i was inside the branch i lost my wallet. and when i enquired about it i was told that there is no cameras inside the branch i must go to the control room so that they can check if i did not loose it out the branch. i did so and i was not helped. I contacted head office today to find out if the branches do not have cameras to my shock the person who answered the phone just told me to hold on and she put me on hold for 15 min and she did not even get back to me, i had to hang up the line. This is the worse service i have ever received from the bank. I do not understand how you deal with money and do not have cameras to monitor what is happening. this happened at South Gate branch which is allocated next to absa bank. Really really dissapointed...</p>
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day
Iam still waiting feedback regarding my complaint.
Thanks
Good day
Iam still waiting feedback regarding my complaint.
Thanks
Good day Mr Walaza
Please be advised that feedback has been sent to your email. I trust that your issue is now resolved.
Kind regards
Nondi Tsholoba
Complaint Management
Capitec Bank
Good day Mr Walaza
Please be advised that feedback has been sent to your email. I trust that your issue is now resolved.
Kind regards
Nondi Tsholoba
Complaint Management
Capitec Bank
I have not received any feedback hense I send the post in the morning, kindly resend me the feedback via email or provide me with telephone feedback.. For correction Iam not Mr Iam Miss.. I will be waiting for your prompt response
I have not received any feedback hense I send the post in the morning, kindly resend me the feedback via email or provide me with telephone feedback.. For correction Iam not Mr Iam Miss.. I will be waiting for your prompt response
What an arrogant respond that you have provided me on the feedback email "None of our branches are equipped with CCTV cameras and we do not see the need for them in the future" I found this very much unproffessional and inappropriate way to a loyal customer who has lost her wallet in your branch. So it means that we as customers are not safe inside your branches, anything can happen and your bank will not be liable for it. You asking me to report the matter to the SAPS will not add any justice to my complaint coz you mentioned that your staff were questioned and they denied seeing the wallet, obviously i would also deny seeing the wallet if there is no cameras monitoring my movements inside the branch. So it simply means that you do not take customers concerns seriously. I think that its best to stick with the 4 big banks... so safety reasons coz you bank lacks to provide that... will be escalating the matter to the banking ombudsman to find out what are the requirements of a service provider who is working with money in the premisis... Thank you for nothing Capitec....
What an arrogant respond that you have provided me on the feedback email "None of our branches are equipped with CCTV cameras and we do not see the need for them in the future" I found this very much unproffessional and inappropriate way to a loyal customer who has lost her wallet in your branch. So it means that we as customers are not safe inside your branches, anything can happen and your bank will not be liable for it. You asking me to report the matter to the SAPS will not add any justice to my complaint coz you mentioned that your staff were questioned and they denied seeing the wallet, obviously i would also deny seeing the wallet if there is no cameras monitoring my movements inside the branch. So it simply means that you do not take customers concerns seriously. I think that its best to stick with the 4 big banks... so safety reasons coz you bank lacks to provide that... will be escalating the matter to the banking ombudsman to find out what are the requirements of a service provider who is working with money in the premisis... Thank you for nothing Capitec....