Lost trust in Capitec Bank!

On Monday 13 May 2024 I received a call from the ***** department of Capitec. A lady asked me if I was aware of a transaction that was about to happen by a Chinese Company by the name of Devotions; it was quite a big figure. I couldn't speak to her because I was driving. When I called the 063- number back it had the Capitec voicemail with selections 1,2,3 and 4. I selected number 3 which was the "*****" department. A guy by the name of Jason answered. He asked me my Id. I told him that I was worried and also told him about the woman who called. He phoned back from a 021- number and told me not to worry. After 45 minutes the same lady called back and told me to open my Capitec bank app. She asked me about the figure I had on my screen. I didn't co-operate and I asked her to tell me what she can see from her side. She gave me the exact figure I had in my bank account. I saw a red flag and wondered how it was possible for any consultant/worker at the client service of Capitec bank to get into my bank account without my consent. I then realised that it was a ****. When I didn't co-operate the lady by the name of Connie Khoza was abusive. I ended the call. On reporting this matter at 2 Capitec branches I still haven't received any info about the investigation. The consultant at Capitec Ballito Junction called the number and told me that it's a private number. I also told the consultant that I can't trust Capitec to protect my money; the consultant advised me to transfer my money to another bank. Which I did. I also called the Capitec number at the back of the bank card a number of times without success!!!! I lost total trust in Capitec!!!