Lost R3000 at spark atm

On the 11th of December 2019 i withdrew R4000 from the spark atm at Lehurutshe garage but no money was dispensed instead I got a receipt that said R3000 was dispensed, seconds later i got an sms for a R1000 correction BUT I NEVER GOT ANY MONEY. I called 1 of the attendants at the garage and withdrew R2000 hoping it would come with the "dispensed" R3000 but nothing....all this time i never left the atm....I immediately went to the Capitec branch in Zeerust and a case was opened and i was told that mh matter would be resolved within 7 working days its been a month and NOTHING!!!