Lost R3000

I lost R3000 due to Capitec bank's slow ATM. I withdrew money and my card and a slipped was issued stating 'Transaction declined'. I left the ATM and when I checked my phone, I could see that the money was deducted. I immediately logged a query. A day later Capitec sent me an sms stating that no ***** was detected. I went to the Pick n Pay centre, where the Capitec ATM is, and the and I could clearly see that the money was dispensed a few minutes after I left and a lady taking the money.