PS
PIERRE S

1 reviews | Active since Sept 2020

05 Oct 2020, 17:20

LOST R250 000 DUE TO CAPITEC BANK FLAWS IN ***** POLICY

I LOST R250 000 DUE TO CAPITEC BANK FLAWS IN ***** POLICY!

I AM A PROFESSIONAL QUALIFIED PERSON AND WAS KEPT HOSTAGE UNDER DURESS FOR 17 HOURS BY ********* 2 MONTHS AGO. UNDER THE ABOVE CIRCUMSTANCES MY ABSA AND CAPITEC BANKING PIN WAS OBTAINED BY ********* WHO THREATENED TO BURN MY HANDS ON A HOT STOVE PLATE. ALL MY MONEY FROM MY TWO BANK ACCOUNTS WAS **********LY WITHDRAWN DURING THE 17 HOURS UNDER DURESS. AT THE THE TIME OF THE ******** TRANSACTIONS CAPITEC BANK AND ABSA BANK TRIED TO PHONE ME TO CONFIRM THE SUSPICIOUS TRANSACTIONS. CAPITEC BANK COULD NOT GET HOLD OF ME BUT NONE THE LESS AUTHORISED THE PROCESSING OF THE THE ******** TRANSACTIONS!! ABSA BANK INVESTIGATED THE MATTER AND REFUNDED ME WITHIN 7 DAYS!WELL DONE TO ABSA BANK! CAPITEC BANK KEPT ME IN THE DARK FOR 8 WEEKS DUE TO "IVESTIGATIONS" , DECLINED TO REFUND ME UNDER THE VERY SAME CIRCUMSTANCES!! UP UNTIL TODAY I HAVE NOT RECEIVED ANY ANSWERS OR FEED BACK TO MY CONCERNS AND QUESTIONS BY EMAIL. ABSOLUTELY NO TRANSPARENCY AND THEY DO NOT CARE ABOUT CLIENTS! THE PUBLIC OUT THERE SHOULD KNOW THIS . MY MONEY IS NOT SAFE WITHE CAPITEC BANK , WITHDRAWING ALL MY MONEY AND CLOSING MY ACCOUNT.

0
Replies (6)
Capitec Bank
Capitec Bank's reply06 Oct 2020, 10:26
Official
Hi Pierre

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Kind regards
Capitec Bank

PS
PIERRE S's update06 Oct 2020, 10:46
Reviewer Update
WITH ALL DUE RESPECT , THE COMPLAINT MANAGEMENT DEPARTMENT INVESTIGATED THIS CASE FOR 8 WEEKS, WITHOUT GIVING ME ANY SPECIFIC ANSWERS .
ABSOLUTELY NO TRANSPARENCY!
IN ADDITION TO THE ABOVE MATTER I WANT TO BRING TO YOUR ATTENTTION, THAT DURING THE INVESTIGATION OF MY CASE ,CAPITEC BANK MISTAKENLY AND ********LY SENT PERSONAL INFORMATION AND REPORTS OF ANOTHER CAPITEC BANK CLIENT TO ME .
I AM IN POSSESSION OF ANOTHER CAPITEC BANK CLIENT'S PERSONAL INFORMATION!
THIS WILL NOW BE REPORTED TO THE BANKING SERVICES OMBUDSMAN FOR INVESTIGATION, IF I DO NOT RECEIVE SATISFATORY ANSWERS FROM CAPITEC BANK.

NEITHER MY MONEY OR PERSONAL INFORMATION IS PROTECTED BY CAPITEC BANK !!!!

WHAT A MESS!!
PS
PIERRE S's update07 Oct 2020, 15:09
Reviewer Update
CAPITEC IS BECOMING A JOKE!
I WAS SUDDENLY INFORMED TELEPHONICALLY TODAY BY CAPITEC BANK THAT THEY RECEIVED MY EMAIL ADDRESS FROM THE OTHER CAPITEC CLIENT( WHOS INFORMATION WAS ********LY SENT TO ME BY MISTAKE BY CAPITEC BANK).
I HAVE NEVER MET THIS PERSON IN MY LIFE!!

PLEASE CAPITEC BANK WHERE HAS YOUR CREDIBILITY GONE ????

THE PUBLIC AND THE BANKING OMBUDSMAN SHOULD NOW BE INFORMED ABOUT THIS.


PS
PIERRE S's update07 Oct 2020, 15:10
Reviewer Update
NONE OF MY ISSUES HAVE BEEN RESOLVED ,IT IS OVER 8WEEKS NOW.

PATHETIC SERVICE!!
PS
PIERRE S's update07 Oct 2020, 15:11
Reviewer Update
NO ONE FROM CAPITEC HAS CONTACTED ME REGARDING MY INITIALCOMPLAINT I POSTED HERE!
PS
PIERRE S's update09 Oct 2020, 08:30
Reviewer Update
EVENTUALLY CAPITEC BANK GIVE ME FEEDBACK AFTER POSTING HERE............
I ADDRESSED 10 QUESTIONS TO CAPITEC IN WRITING REGARDING MY CASE ON 06/10/20,8 QUESTIONS STILL REMAIN UNANSWERED.........
PATHETIC SERVICE!!!!!
NO TRANSPARENCY!!!