Lost R10000.00

Good Day <br> I lost R10000.00 on the 31st December. When I went to the bank they said they will investigate and give feedback within 11 days. When that did not happen i went to inquire and found that they had paid back R7300.00 when I went to the branch to inquire on the 13th january, they said they are still investigating and will give me feedback within 3 days. No one has called me since , and when I call they say they are still investigating. What annoys me is the fact that no one is calling me to let me know whats happening , I am the one busy calling them and I get the same response every day that they will send an email to the investigating department. <br> <br> Thank you