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Nolene A

1 reviews | Active since Jul 2022

18 Jul 2022, 17:46

Lost of full salary

I am so disgusted that my whole salary was somehow withdrawn from my bank account and the bank tell me there is nothing they can do because my card wasn't clone or whatever I have lost faith in this bank and believe me my account will be closed imagine going to the bank wanting to withdraw money to buy groceries just after u got paid and your account is empty and all they can say the investigation show that the claim is unsuccessful how must I live or put food on my table but yet I was told somehow someone withdrawn my money that's purely saying I stole my own money I am seriously disgusted because this is loosing trust in the bank I have been with for how many years where my salary is being paid into so now I must wonder what next no I would understand if they could say some sort of refund but to say nothing at all I will never recommend this bank again and be sure my other account will also be closed.

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Replies (1)
Capitec Bank
Capitec Bank's reply18 Jul 2022, 18:05
Official
 Good day Nolene

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank