LOST MONEY WHILST DOING A WITHDRAWAL

Am soo mad at the service and non-caring of this establishment..they are dragging my case on some”wait for 7days, we will revert back to you”. I was doing a withdrawal at their ATM & the power went off but the transaction went through on my phone. I waited there till the power came in but there was no money. Went in to the bank and reported. This is what the consultant said” we eill send someone to the ATM and come back with a reference after 7days will get back to you”. It’s so annoying the fact that I have to wait for such days for my money and there are possibilities that after they sent a person to the ATM of withdrawal “to asses whether the money was out” chances are they won’t give me my money but reference number for complaint. I am just mad this is not the first incident around this time of the year. What a coincidence!! NOT A GOOD BANK AT ALL