Lost money in my capitec account and they are of no help at all.

On 3 March 2023, I had an issue where a transaction of R503.52 was taken out of my account and when I saw it go out I immediately went to the bank and they told it was for an online purchase, dating site to be exact as they said. I requested them to cancel that pending charge because I did not authorize it and they told me they would investigate and get back to me in 14-30 business days and I had plans for my money I need back asap.

I checked all my transactions and I noticed that it was not the first time they took money out of my account there was another transaction of R159.99 that took place on the 28 February all that is being investigated. I just want my money immediately.