Lost money

Last year 2020 someone stole my cellphone. When I realised that my phone is gone, I immediately went to Vodacom to stop it. The ***** withdraw R86 000 from my account. Capitec had the name of the person as well as the adress. (That's what they told me) But couldn't give it to me because they had to give it to the police. The police said to me that Capitec wasn't very helpful with the investigation. Capitec said they can't help me with my loss, because the ***** had my pincode. Where he got it from, I don't know. I just know that I lost a lot of my persion money. With no help of Capitec. Is this why there bank fees are so low? I will never do any business with them again.