Lost money

I am writing this because I keep getting excuses from Capitec about money I invested that got lost by them and there has been an investigation for the longest now but I still don’t get any feedback.. every time it’s a different excuse! Last week it was said the money will be in my account and I waited until Monday 26 May and I was told by one of there agents on WhatsApp that the money will be in by end of day there was a delay because it takes 2 working days to reflect.

Yesterday I got a email from Kelly Hector from Capitec saying that I have to wait 90days for my money because the investigation is still on going but it’s been over a year now.. I need answer about my money and where it went to.