Lost money

Last year June, I lost R37000 in my account I reported to the bank no response I went to the bank on December they said it's my fault. I took the matter to Ombudsman I was so suprise the feedback I got from them they said it's my fault but they did not communicate with the person that my money transfered to. I thought they are going to investing until they got the person am he or she is the one who can give them a straight answer about this