Lost Funds

On the 25th June 2025 I made a payment ofR4500, using Capitec app, everything was in oder I confirmed with the correct details of the recipient, but few minutes after I realized it went to the wrong account and name, Iescalated the matter with capitec, was told I should open a case with the police, and there I could not get help as I was told there was no element of crime, I believe Capitec bank has its own legal department, that can do the investigation and also assist in such matters. I do not have any records of payment in my history to that certain client, I strongly believe it was the banks error, and I did not add the details to my beneficiaries, I am so not happy with this bank as I was told they can't hold the funds, and if the client is not taking calls there is nothing they can do, Capitec seems to be protecting the recipient more that the client that lost money, why do they have an option where you report and dismiss the payment with reason (I don't know the person).