Lost a loyal customer Today

As a loyal customer of Capitec Bank for many years, I am utterly disappointed with the service I have received. Despite millions of rands flowing through my account, I have repeatedly encountered obstacles when attempting to secure a loan for my business.

The staff at the branches have been unhelpful and dismissive, consistently telling me that I need to establish a credit record. However, how am I supposed to build a credit record when my own bank refuses to extend me credit?

To add insult to injury, one staff member even had the audacity to suggest that I go to Discovery Bank instead. It's disheartening to see that my own bank lacks faith in me, despite the significant financial activity in my account.

Given the lack of trust and support from Capitec Bank, I have made the decision to take my business elsewhere. Discovery Bank has offered me the credit card I need without the hassle and bureaucracy I've encountered at Capitec.

Capitec Bank's inability to recognize and value its loyal customers is truly disappointing. It's clear to me why so many people are choosing to switch to Discovery Bank. As a result, I will be closing my account with Capitec and moving my business elsewhere.